Terms and Conditions – Hifaber
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Terms and Conditions

  • The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Hifaber and the terms "Visitor” ”User” refer to the users.This page states the Terms and Conditions under which you (Visitor) may visit this website (“www.hifaber.com”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and/or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.


    USE OF CONTENT


    All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.


    ACCEPTABLE WEBSITE USE


    (A) Security Rules


    Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.


    (B) General Rules


    Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offense or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.


    INDEMNITY


    The User unilaterally agree to indemnify and hold harmless, without objection, the company, its officers, directors, employees, and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.hifaber.com or their breach of the terms.


    LIABILITY


    User agrees that neither Hifaber nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information.

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    Size Guide


    Find Our Size which fit your body measurements in the chart. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Underwear

    Our Size Waist(Inches) Waist(cm)
    S 28-30 70-75
    M 32-34 80-85
    L 36-38 90-95
    XL 40-42 100-105
    XXL 44-46 110-115



    Vest

    Our Size Chest(Inches) Chest(cm) Length(Inches)
    S 30-32 70-75 27
    M 32-34 80-85 28
    L 36-38 90-95 29
    XL 40-42 100-105 30
    XXL 44-46 110-115 31



    Shirt

    Our Size Chest(Inches) Shoulder(Inches) Length(Inches) Sleeves(Inches)
    S 38 17.5 28.5 23.5
    M 40 18 29 24
    L 42 18.75 29.5 24.5
    XL 44 19.25 30 25
    XXL 46 19.75 30.5 25.5




    Order Cancellation

    Cancellation before shipment (Only valid on orders’ place & delivery in India):

    If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team or get in touch with us on WhatsApp. 

    In such cases, the order will be cancelled, and the money will be refunded to you within 12-14 business days after the cancellation request is duly processed by us.

    Cancellation post shipment :

    Due to COVID-19 restrictions, we are not accepting post-dispatch cancellations on orders.

    How will I get refunded for the cancelled orders and how long will this process take?

    • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 12-14 business days of us receiving the products back.
    • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 12-14 business days of us receiving the products back and your bank details on email.

    What if I used discount vouchers during the time of payment and I have to cancel my order?

    Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

    Returns, Replacements and Refunds

    How do I return an item purchased on Hifaber?

    Hifaber offers its customers an easy return policy, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

    Step 1: Contact our Customer Support team via email or WhatsApp within 3 days of receiving the order.

    Step 2: Provide us with your order details and request to return/replace/refund your order. Kindly share  an image of the product and the invoice for our reference.

    Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

    Which are the items that cannot be returned/exchanged?

    Returns will not be accepted under the following conditions:

    • Product is damaged due to misuse/overuse
    • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
    • Defective products that are not covered under Seller/Manufacturer’s warranty
    • Product is used or altered
    • If the request is initiated after 3 business days of order delivery
    • Orders placed with a discount code or during a sale cannot be returned but can be exchanged.

    Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

    I have received a damaged or defective item/wrong product in my order, how should I proceed?

    Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

    • Step 1: Contact our Customer Support team via email or WhatsApp within 3 business days of receiving the order.
    • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. 
    • Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

    Can I return part of my order?

    Yes. If you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components - tags, barcodes, freebies etc.

    How will I get refunded for the returned orders and how long will this process take?

    In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

    • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 12-14 business days of us receiving the products back.
    • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 12-14 business days of us receiving the products back and your bank details on email (whichever is latest).
    • You will be eligible for paying the shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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