Shipping Policy – Hifaber
0
Bag (0) 0
  • Home
  • Shipping Policy

Shipping Policy

  • How does the delivery process work?

    • Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
    • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
    • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

    How are items packaged?

    We package our products in zip-lock packets, which are covered in a protective layer. We pride ourselves on the quality of our packaging.


    What is the range of locations to which Hifaber ships its products?

    Hifaber ships across the length and breadth of India. 


    My order has been shipped. Now how can I track it?

    • Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order.
    • You can track the status of your package 24 hours after your order is dispatched from our warehouse.

    What is the estimated delivery time?

    We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays). Your order might be delayed by a few days due to COVID-19 guidelines and restrictions issued by the government.


    My order will be shipped in multiple shipments? What does this mean?

    Don’t worry! This is a completely normal situation. This just means that different parts of your order have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.


    Are there any shipping charges applicable to my order?

    We provide free shipping on all orders above ₹749. A shipping charge of ₹99 is applicable only on orders below ₹749.

WHAT ARE YOU LOOKING FOR?

View all products

Search for "{{ result }}"

MY BAG

SUBTOTAL

PROCEED TO CHECKOUT VIEW SHOPPING BAG
Your shopping bag is empty.
MY WISHLIST
VIEW WISHLIST
Your wishlist is empty.

Thanks for subscribing!

Continue shopping

Size Guide


Find Our Size which fit your body measurements in the chart. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Underwear

Our Size Waist(Inches) Waist(cm)
S 28-30 70-75
M 32-34 80-85
L 36-38 90-95
XL 40-42 100-105
XXL 44-46 110-115



Vest

Our Size Chest(Inches) Chest(cm) Length(Inches)
S 30-32 70-75 27
M 32-34 80-85 28
L 36-38 90-95 29
XL 40-42 100-105 30
XXL 44-46 110-115 31



Shirt

Our Size Chest(Inches) Shoulder(Inches) Length(Inches) Sleeves(Inches)
S 38 17.5 28.5 23.5
M 40 18 29 24
L 42 18.75 29.5 24.5
XL 44 19.25 30 25
XXL 46 19.75 30.5 25.5




Order Cancellation

Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team or get in touch with us on WhatsApp. 

In such cases, the order will be cancelled, and the money will be refunded to you within 12-14 business days after the cancellation request is duly processed by us.

Cancellation post shipment :

Due to COVID-19 restrictions, we are not accepting post-dispatch cancellations on orders.

How will I get refunded for the cancelled orders and how long will this process take?

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 12-14 business days of us receiving the products back.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 12-14 business days of us receiving the products back and your bank details on email.

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns, Replacements and Refunds

How do I return an item purchased on Hifaber?

Hifaber offers its customers an easy return policy, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email or WhatsApp within 3 days of receiving the order.

Step 2: Provide us with your order details and request to return/replace/refund your order. Kindly share  an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If the request is initiated after 3 business days of order delivery
  • Orders placed with a discount code or during a sale cannot be returned but can be exchanged.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

  • Step 1: Contact our Customer Support team via email or WhatsApp within 3 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. 
  • Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Can I return part of my order?

Yes. If you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components - tags, barcodes, freebies etc.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 12-14 business days of us receiving the products back.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 12-14 business days of us receiving the products back and your bank details on email (whichever is latest).
  • You will be eligible for paying the shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    We use cookies to ensure that we give you the best experience on our website.

    PRIVACY POLICY
    ACCEPT
    >