At Hifaber, we want you to have a smooth shopping experience. This policy explains how cancellations, returns, exchanges, and refunds are handled.

1. Order Cancellation

1.1 Cancellation Before Shipment

You may cancel your order before it has been shipped.

To cancel, please contact us immediately at:

1. Email: info@hifaber.com
2. Phone: +9189036 31399

If the order is successfully canceled before dispatch, you will receive a full refund.

1.2 Cancellation After Shipment

Orders cannot be canceled once they have been dispatched from our warehouse. However, you may be eligible for a return/refund after receiving the product (see the Return & Refund section).

2. Return & Replacement Policy

We accept returns or replacements only if:

1. You received a defective or damaged product
2. You received the wrong product
3. The product has size or fitting issues (if applicable to your category)

2.1 Conditions for Return

For a return to be accepted:

1. Request must be made within 7 days of delivery
2. Product must be unused, unwashed, and in original condition
3. Tags, labels, and packaging must be intact
4. Proof of purchase must be provided

Hifaber reserves the right to reject a return if the product is found used or damaged due to customer handling.

3. Refund Policy

3.1 Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

1. Refunds are processed within 5–10 working days
2. Refunds will be issued to the original mode of payment

3.2 Refund for Canceled Orders

If you cancel your order before shipment, you will receive a full refund processed within 3–7 working days.

4. Non-Refundable / Non-Returnable Items

The following items cannot be returned or refunded:

1. Products damaged due to misuse
2. Items without original packaging or tags
3. Innerwear or hygiene-sensitive items (unless product is damaged or incorrect)
4. Items purchased on clearance/sale (unless damaged or wrong product received)

5. Exchange Policy

We offer exchanges in cases where:

1. The size does not fit
2. The product received is incorrect
3. The product is damaged upon arrival

Exchange is subject to availability of stock. If stock is unavailable, a refund or store credit may be issued.

6. How to Request a Return or Refund

You can initiate a return or refund request by contacting us at:

Email: info@hifaber.com
Phone: +9189036 31399
Subject Line: “Return Request – Order #{{Your Order Number}}”

Please include photos or videos of the defective/wrong product for quick assistance.

7. Shipping Costs for Returns

1. If the return is due to Hifaber’s error (wrong item, damaged item, defective product), we will bear the return shipping charges.
2. If the return is due to customer reasons (size issue, change of mind), the customer may be required to ship the item back to us.

8. Contact Us

For further assistance regarding cancellations or refunds, contact our support team:

Email: hifaberindia@gmail.com

Phone: +9189036 31399

Address: 80/1, RKV Rd, near Sree Kumaran Thangamaligai, Erode, Tamil Nadu 638001